Only products purchased from our online store are covered by this Return Policy. We only accept the conditions below:
- If the item was damaged during shipment, we will replace the damaged part.
- If the item arrived defective, it will be covered under our Warranty Policy.
- If we shipped the wrong item, we will pull it out and reship the correct item.
All return requests are subject to approval and must be made within 7 days from the date you received the item. Please send us an email at customersupport@focusglobalinc.com with the following information to avoid any delays in the review and approval process.
- Reason for return, including photos or videos of the issue
- Your Order ID
- Your Name, Email, Address, and Daytime Phone Number
The actual item returned will still go through a final evaluation process before your refund can be processed.
